Some folks who a planning to pick up iPhone 4s on Thursday may run into unexpected problems if their current phone is on a an AT&T business account, particularly if they are not the account administrator.
“Just to be safe, I went to my local Apple Store to check eligibility. To my surprise, when Apple checked my eligibility, they received a message from AT&T to check with AT&T Small Business. Apple said they cannot sell a phone to a customer with an existing AT&T Business Account though the pre-order process. I could get the new pre-ordered iPhone 4 in a personal AT&T account with a new phone number. The Apple Store Rep and I went to the AT&T Store in the same mall and explained the problem. There was no way out.”
Fortunately, he was able to solve the problem through some byzantine innovation. He transferred his existing iPhone from a business account to a personal account. When he picks up his iPhone 4 on Thursday, he’ll get it on that personal account, then transfer it to the business account. But if you are not the administrator of the business account, you probably won’t be able to manage this switcheroo.
“I did notice that the Apple Store seemed to be having similar problems with some other business customers. The people at Apple are a dream to work with as they are trying to solve the problem. This problem, and all of the online problems I had on June 15, seemed to be AT&T problems.”
I have requested comment from AT&T and will update this when they reply. Meanwhile, anyone upgrading to a new iPhone on a business account should be prepared.